ARIKA POLICES

 Submission: Email artwork directly to manager@akirausa.com. All submissions must clearly reference the Purchase Order (PO) number.

Accepted Formats: PC or Mac compatible files including Photoshop (EPS, TIFF, AI) and Illustrator. All fonts must be converted to outlines/curves, and placed images must be embedded.

Scanned Artwork: Minimum resolution of 600 DPI or higher is required for all scanned graphics.

Art Touch-Up: Minor artwork edits or touch-ups are billed at a $20.00 minimum charge. Typesetting: Complimentary (Free of charge).

Order Acknowledgments: Official order confirmations will be issued via email upon receipt of order details.

PO Hold Policy: POs may be held for up to 5 business days to resolve pending payments, processing delays, or artwork issues.

Order Modifications: Any changes to active orders or artwork must be submitted in writing by email and verbally confirmed with Akira Sales.

Cancellations: Canceled confirmed orders require verbal confirmation followed by written email notification. A $30.00 cancellation fee plus any production costs incurred up to that time will apply. Completed orders and rush service fees are non-refundable and cannot be canceled.

Direct Overseas Shipping Advantage: Blank products and bulk items are available for direct overseas shipment with flexible, low Minimum Order Quantities (MOQs). Please consult with your Akira Sales representative for details

FOB Shipping Point: City of Industry, CA. Drop Shipments: $8.00 (g) fee per additional drop location, plus applicable freight charges.

International Shipments: Please contact your sales representative for specialized quotes and international logistics.

Carrier Disclaimer: Akira Sales guarantees warehouse dispatch dates only. We are not financially liable for freight delays, lost shipments, or errors caused by third-party carriers or circumstances beyond our control.

Blank Samples: Standard sample item charges apply. Email: manager@akirausa.com Location: City of Industry, CA Pre-Production

Proofs/Samples: Billed at individual item cost plus applicable setup charges and freight.

First-Time Orders: Orders must be prepaid in full or charged to an approved credit card prior to production.

Accepted Payment Methods: Wire Transfer, ACH Direct Deposit, PayPal, Visa, and MasterCard.

Deposit & Balance: A 50% deposit is required upon artwork approval. Full payment must be received before final shipment.

Returned Checks: A $30.00 service fee applies to all returned checks.

Coverage: Includes a 1-year limited warranty from the date of shipment.

Scope: Warranty covers defects in materials and workmanship when the item is used as intended.

Claims Notice: Please contact Akira Sales within 3 business days of delivery if you have a claim regarding incorrect or damaged shipments.

Authorization Required: All returns must be pre-approved and assigned an RMA number before shipping back to Akira Sales.

Customized Products: Customized or imprinted items cannot be returned, exchanged, or canceled once produced.

Display Only: Logos shown in catalogs or samples demonstrate imprint capabilities only and are not for sale or endorsement.

Client Responsibility: Clients must hold legal rights and authorizations for all submitted artwork.

Indemnification: Clients agree to hold Akira Sales Inc. harmless and assume full liability for any trademark or copyright infringement claims